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For inquiries related to our corporate gift service, please contact us at For full terms and conditions applicable to corporate gifts, please contact Gucci offers a repair service for Gucci products purchased from, any Gucci boutique or any other Gucci-authorized retailer. Gucci will only accept returns from the eligible organization purchasing the corporate gifts and cannot accept returns or exchanges from any other recipient of any corporate gift. Please also refer to our personalization terms for details regarding personalized corporate gifts. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by Gucci or (ii) in the event that the prepaid label provided by Gucci is not used for the return shipment. We recommend utilizing the prepaid label included within the package, if for any reason you are unable to locate this prepaid label please email us at or call 877.482.2430. Beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery. Corporate gifts must be returned exclusively to within 10 days from the date of delivery. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. However, all PayPal purchases must be returned exclusively to.
Return merchandise must be post marked within 30 days from the date of delivery to or returned to a Gucci boutique within the United States. Made to order items and personalized items are considered final sale and cannot be returned to for a refund. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention.
Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. If you have any questions or concerns, please contact us by phone at 877.482.2430 or via email at Preorders and Backorders (except personalized or made-to-order) that have not yet shipped can be cancelled by contacting 87 or via email at as soon as possible. Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process.
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